Refund & Dispute Policy.

This policy explains when refunds are available, how to request one, and how TNT handles disputes and complaints. It applies to all TNT subscriptions and TNT Academy purchases.

1. What You Are Paying For

TNT offers a 7-day free trial for the Vantage Client Portal (up to 50 job matches), a recurring monthly subscription ($10/month · ≈ ₦13,600 NGN equivalent) for Full Vantage (up to 200 monthly job matches and managed applications), and a one-time fee for the TNT Academy course. You are paying for access to matching, application execution, training, and support — not for a guaranteed hiring outcome.

2. Subscriptions

Billing. Full Vantage subscriptions are billed in advance on a monthly recurring basis via our payment processor.

Cancellation. You may cancel your subscription at any time. Cancellation stops future billing; after cancelling, you retain access until the end of the billing period you have already paid for.

Refunds on subscriptions. Because we provide a 7-day free trial before you need to upgrade, subscription fees are generally non-refundable once a paid billing period has begun. However, we review refund requests fairly if:

• You were charged in error or double-charged.
• A technical fault on our side prevented you from accessing the service for a substantial part of the billing period, and we were unable to resolve it.

3. TNT Academy

7-day satisfaction window. If you purchase the TNT Academy and are not satisfied, you may request a full refund within 7 days of purchase, provided you have not completed more than the first two modules and have not attempted the final assessment.

Duplicate or erroneous charges for the Academy are always refundable regardless of the window.

4. How to Request a Refund or Raise a Dispute

Email support@taskandtalentnetworks.com from the address associated with your account with your name, account email, payment reference, and reason for your request. We aim to acknowledge requests within 2 business days and resolve them within 7 business days.