Refund & Dispute Policy

This policy explains when refunds are available, how to request one, and how TNT handles disputes and complaints. It applies to all TNT subscriptions and TNT Academy purchases. Please read it alongside our Acceptable Use Policy.

1. What You Are Paying For

TNT charges flat fees for services: recurring subscription fees for ongoing career guidance and support, and a one-time fee for the TNT Academy course. You are paying for access to training, guidance, and support — not for a guaranteed outcome. Because success on third-party platforms depends on your own ability, effort, eligibility, and factors outside our control, TNT does not and cannot guarantee acceptance, placement, or any level of earnings. This is reflected in our refund terms below.

2. Subscriptions

Billing. Subscriptions are billed in advance on a recurring basis (monthly, unless stated otherwise) via our payment processor.

Cancellation. You may cancel your subscription at any time. Cancellation stops future billing; it does not retroactively refund the current or past billing periods. After cancelling, you retain access until the end of the period you have already paid for.

Refunds on subscriptions. Subscription fees are generally non-refundable once a billing period has begun, because access to guidance and support is made available immediately. However, we will review refund requests fairly in these circumstances:

• You were charged in error or double-charged.
• A technical fault on our side prevented you from accessing the service for a substantial part of the billing period, and we were unable to resolve it.

Requests of this kind should be made within 7 days of the charge.

3. TNT Academy

7-day satisfaction window. If you purchase the TNT Academy and are not satisfied, you may request a full refund within 7 days of purchase, provided you have not completed more than the first two modules and have not attempted the final assessment. This gives you a genuine opportunity to evaluate the course while protecting the integrity of the certification.

After the window. Once more than two modules are completed, the final assessment is attempted, or 7 days have passed, the Academy fee becomes non-refundable, as the substantive value of the course will have been delivered.

Duplicate or erroneous charges for the Academy are always refundable regardless of the window.

4. How to Request a Refund

Email support@taskandtalentnetworks.com from the address associated with your account, with:

• Your name and the email on your TNT account.
• The payment reference or receipt.
• The reason for your request.

We aim to acknowledge refund requests within 2 business days and to resolve them within 7 business days. Approved refunds are issued to the original payment method.

5. Disputes and Complaints

We take complaints seriously and prefer to resolve them directly and quickly.

• Step 1. Contact us at support@taskandtalentnetworks.com describing the issue. We will acknowledge within 2 business days.
• Step 2. A member of the TNT team will review your complaint and respond with a proposed resolution, usually within 7 business days.
• Step 3. If you are not satisfied with the outcome, you may request that the matter be escalated to senior management for a final review.

We ask that members raise disputes with us directly before initiating a chargeback with their bank or card provider, so we have the opportunity to resolve the matter. We will always engage in good faith.

6. No Guarantee of Outcomes

For clarity: TNT does not guarantee that any member will be accepted onto, matched with, or earn a particular amount from any third-party platform. A member not achieving a desired outcome after using our services is not, by itself, grounds for a refund, because the fee purchases access to training and support, which is delivered regardless of the external result.

7. Contact

support@taskandtalentnetworks.com · taskandtalentnetworks.com